{"id":2160,"date":"2021-03-03T14:18:33","date_gmt":"2021-03-03T19:18:33","guid":{"rendered":"https:\/\/www.casadelhidalgo.com\/?page_id=2160"},"modified":"2025-05-26T20:50:47","modified_gmt":"2025-05-27T01:50:47","slug":"ley-de-retracto-y-desistimiento","status":"publish","type":"page","link":"https:\/\/www.casadelhidalgo.com\/en\/ley-de-retracto-y-desistimiento\/","title":{"rendered":"Ley de retracto y desistimiento"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2160\" class=\"elementor elementor-2160\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e52e484 elementor-section-height-min-height elementor-section-stretched elementor-section-items-bottom elementor-section-content-bottom elementor-section-boxed elementor-section-height-default\" data-id=\"e52e484\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3305c90\" data-id=\"3305c90\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-344ebc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"344ebc5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9d297e4\" data-id=\"9d297e4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc89e0a elementor-widget elementor-widget-heading\" data-id=\"fc89e0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Boutique Hotel  <br>  Estancia Casa del Hidalgo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb4e2b elementor-widget elementor-widget-heading\" data-id=\"3cb4e2b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ley de Retracto <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c8f84ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8f84ba\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6ada37\" data-id=\"d6ada37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29d8bc6 elementor-widget elementor-widget-text-editor\" data-id=\"29d8bc6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aplica s\u00f3lo en compras no presenciales realizadas en la p\u00e1gina <u>www.<\/u><a href=\"http:\/\/www.estanciacasadelhidalgo.com\">casadelhidalgo.com<\/a> o a trav\u00e9s de cualquier otro canal tercero online que comercialice tarifas, disponibilidad y\/o contenido del establecimiento ESTANCIA CASA DEL HIDALGO, solicitando este derecho por escrito a administracion@casadelhidalgo.com m\u00e1ximo cinco d\u00edas despu\u00e9s de la compra siempre y cuando sea ejercido con una anterioridad igual o mayor a dos d\u00edas calendario entre el momento de su ejercicio oportuno y la fecha prevista para el d\u00eda de la llegada del hu\u00e9sped.<\/p><p>\u00a0<\/p><p><strong>2.19.2.1.2. Productores y proveedores de bienes o servicios mediante sistemas de financiaci\u00f3n directa o utilizando m\u00e9todos no tradicionales o a distancia<\/strong><\/p><ul><li>Que de conformidad con el Estatuto del Consumidor le asiste el derecho al retracto, por tratarse de una transacci\u00f3n de las previstas en el art\u00edculo 47 de la Ley 1480 de 2011.<\/li><li>Que el t\u00e9rmino m\u00e1ximo para ejercer el derecho de retracto ser\u00e1 de cinco (5) d\u00edas h\u00e1biles contados a partir de la entrega del bien o de la celebraci\u00f3n del contrato en caso de la prestaci\u00f3n de servicios. En este \u00faltimo caso, habr\u00e1 de advertirse al consumidor que no podr\u00e1 ejercer el derecho de retracto cuando el servicio haya comenzado a prestarse con su consentimiento o cuando entre el momento en que se ejerza el derecho de retracto y la fecha pactada para el inicio de la prestaci\u00f3n del servicio medien menos de cinco (5) d\u00edas.<\/li><li>Que, en el evento de ejercer el derecho de retracto, se reintegrar\u00e1 el dinero que se hubiese pagado sin que haya lugar a ning\u00fan tipo de descuento o retenci\u00f3n, en un t\u00e9rmino no mayor a treinta (30) d\u00edas calendario, contados desde el momento en que se ejerza el derecho.<\/li><li>El procedimiento establecido para ejercer el derecho de retracto. Trat\u00e1ndose de bienes, habr\u00e1 de advertirse al consumidor que deber\u00e1 devolver el producto por los mismos medios y en las mismas condiciones en que lo recibi\u00f3, destac\u00e1ndose la direcci\u00f3n dispuesta para el efecto. Tambi\u00e9n se le deber\u00e1 indicar que los costos del transporte y los dem\u00e1s que conlleve la devoluci\u00f3n del bien ser\u00e1n cubiertos por el consumidor.<\/li><li>El procedimiento que se implemente, sin excepci\u00f3n alguna, deber\u00e1 permitir al consumidor ejercer el derecho de retracto por los mismos medios en que ocurri\u00f3 o trav\u00e9s de cualquiera de los canales de atenci\u00f3n al cliente que tenga a disposici\u00f3n.<\/li><li>As\u00ed mismo, deber\u00e1 garantizar una respuesta expedita por parte del productor o proveedor ante la solicitud del consumidor de ejercer su derecho. De acuerdo con lo previsto en los art\u00edculos 43y 44 de la Ley 1480 de 2011, son ineficaces de pleno derecho aquellas cl\u00e1usulas que, para retractarse, impongan al consumidor mayores cargas o requisitos formales a los solicitados al momento de la celebraci\u00f3n del contrato.<\/li><\/ul><p>\u00a0<\/p><p><strong>DERECHO DE DESISTIMIENTO<\/strong><\/p><p>Cancelaci\u00f3n: m\u00ednimo con 72 horas o 24 horas de anticipaci\u00f3n seg\u00fan sea la tarifa escogida a la fecha de la estad\u00eda, no aplica ning\u00fan cobro de penalidad sobre el cliente. En caso de no informar las cancelaciones con este tiempo de anticipaci\u00f3n, el cobro por no show ser\u00e1 de una noche.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Hotel Boutique Estancia Casa del Hidalgo Ley de Retracto Aplica s\u00f3lo en compras no presenciales realizadas en la p\u00e1gina www.casadelhidalgo.com o a trav\u00e9s de cualquier otro canal tercero online que comercialice tarifas, disponibilidad y\/o contenido del establecimiento ESTANCIA CASA DEL HIDALGO, solicitando este derecho por escrito a administracion@casadelhidalgo.com m\u00e1ximo cinco d\u00edas despu\u00e9s de la compra [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-2160","page","type-page","status-publish","hentry","entry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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